My Trek U account 

Q: How do I reset my password to get into the new Trek U? 

A: Your Trek U account management is now handled through B2B. Your Trek U login is the same as your B2B login. 

Q: What if I don't have a Trek U account or I am a new student? How do I get into Trek U for the first time?

A: Your manager will create an account for you and show you how to access Trek U from there.

Q: Where do I start? 

A: If you have a B2B account, access it, navigate to RETAILER SERVICES, and click Trek University login.  

Once you have arrived in Trek U, begin with the Welcome to the new Trek U course featured at the top of the homepage. 

Q: I am an existing student. Where are my points? 

A: Credits you have already earned are being converted into the new system and count toward your employee purchase. 

Q: Do I still have Explorer or Guide Status? 

A: These status requirements have changed and no longer rely on point totals. Instead, you will need to pass or have already passed all the courses in either the Explorer or Guide curriculum to qualify for employee purchase. Once you have passed all the courses in either the Explorer or Guide curriculum, a required course will be added to your Featured Courses catalog. That course will need to be completed to unlock your EP discount. 

Q: What happened to Beginner status? 

A: We now have two competency levels: Explorer and Guide. Our Beginner level is no longer in use. 

Q: What about rewards? 

A: Free gifts will no longer be provided for completed training. We plan to run promotions and giveaways throughout the year. Pay attention to the Latest News for details. 

Q: What if my account didn’t migrate to the new system because it had been inactive? 

A: Accounts that were inactive for 9 months or longer did not transfer into the new system. Talk to your store manager about setting up a new account. 

Q: How long will my new Trek U account stay active? 

A: In our new system, accounts will stay active until there is 1 year of inactivity. 

Q: Did Shimano S-Tech and SRAM STU move to the new system with Trek U? 

A: No. Trek University moved to a new learning system. Your login to those other training sites (Shimano, SRAM, etc.) was not affected. You can find links to these training sites at the bottom of the new Trek U homepage.  

Using the new Trek U 

Q: Where do I start?  

A: Once you have arrived in Trek U, begin with the Welcome to the new Trek U course featured at the top of the homepage. 

Q: How do I change my preferred language?  

A: Click on your profile icon at the top of the homepage. In the Info tab, click on Edit Profile. You will see a language drop down menu where you can choose your preferred language and click Save. However, note that your market’s homepage will stay the same. Please be patient as the system can take up to 24 hours to establish your new settings. 

Q: What is the difference between Enroll and Start on a course? 

A: Enroll lets you save a course to take now or in the future. Start means you’re ready to start the course now. 

Q: How do I access Electra training? 

A: Electra training is accessible directly from the homepage. 

Q: Is there a forum in the new system? 

A: No, but you can provide feedback through the help center: https://trek.bike/trekuhelp 

Q: I have already completed a course, but the course button still states “Re-enroll” or “Start.” Do I need to retake the course?  

A: No. You will retain credit for all courses that you have completed, even if the course button states “Resume” or “Enroll.” There is an automatic re-enrollment issue with some courses that is causing the button to not change. The Trek U Website Management Team is working to resolve this.  

Q: I accidentally hit “Re-enroll.” Do I need to redo the course to get credit?  

A: No. You will retain credit for all courses that you have completed, even if the course button states “Resume” or “Enroll.”  

Q: How do I know which courses I have completed?  

A: You can always check the status of your course completions by clicking on “Transcript” from the hamburger menu (3 horizontal lines) in the upper right corner of the screen. Your transcript page can also be used to see badges, confirm competencies, and download employee purchase forms.  

Q: Why am I missing courses on my transcript?  

A: We have discovered a bug when moving all user transcripts from the old system that causes some courses to show as incomplete. We have all the data for all users, and we are working to fix this issue as quickly as possible so that you do not need to retake courses.  

Users who completed coursework after September 2023 were automatically migrated to the new system. We were unable to migrate any data connected to users who had not completed a Trek U module since September 2023. 

Employee Purchase 

Note: Employee purchase is not available in all markets. 

Q: How do I qualify for employee purchase? 

A: Pass the full Explorer or Guide curriculum.  

Q: How do I make an employee purchase once I qualify? 

A: Once you have passed all the courses in either the Explorer or Guide curriculum, a required course will be added to your Featured Courses catalog. That course will need to be completed to unlock your EP discount. 

If you’re in the United States, you’ll then purchase through B2B. 

If you’re in any other location, you’ll be directed to a paper form to download for ordering. 

Q: How do I order a custom Project One bike through Employee Purchase? 

A: Use your shop’s B2B to build the bike and save it, but DO NOT order. Reach out to trekuniversity@trekbikes.com for instructions and an order form to finish your order. 

Q: How do I file a warranty claim on my employee purchase? 

A: All warranty claims should be done through your store’s B2B account. 

Q: I currently have a backorder submitted through the VIP store. Do I need to submit another order? 

A: No. We will continue processing backorders that were submitted prior to November 19.  

Q: I completed mu Guide curriculum and have the Guide competency on my account. How do I use my employee purchase discount?

A: If you have completed the Guide curriculum, you can download your Employee Purchase form via your transcript page. Click on “Transcript” from the hamburger menu (3 horizontal lines) in the upper right corner of the screen.

Q: Why is my discount different than before?

A: We've changed Guide pricing to get you the lowest possible price on most products. You now get a discount on everything in Trek's catalog, including parts and accessories that Trek distributes. You'll notice that prices dropped on the vast majority of products.

Select closeout products may show a lower price on your store's account than your personal account. If you are interested in purchasing a closeout product at the discounted price, please contact trekuniversity@trekbikes.com.

Support 

Q: How do I get help? 
A: Help center: https://trek.bike/trekuhelp 
Your first visit will require you to enter an email address. 

User guides can all be found here: knowledge base link