Trek U FAQs
My Trek U account Q: How do I reset my password to get into the new Trek U? A: Your Trek U account management is now handled through B2B. Your Trek U login is the same as your B2B login. Q: What if I don't have a Trek U account or I am a new student? How do I get into Trek U for the first time? A: Your manager will create an account for yo...
Trek U Store Manager Guide
A STORE MANAGER’S TREK UNIVERSITY GUIDEBOOK This guidebook will present resources and best practices for store managers to get the most from Trek University — creating a store with consistently high-performing staff. Trek believes that people best sell the products they ride and the products they know. If you want your staff to be successful ...
Trek Employee FAQs
My Trek U account Q: Where do I start? A: You can access Trek U from SharePoint or bookmark the following link for SSO: https://id.trekuniversity.com Q: Did Shimano S-Tech, SRAM STU, and other Sparc training brands move to the new system with Trek U? A: No. Trek University moved to a new learning system. Your login to those other trainin...
Trek U Admin: User Management
Creating a new user Step 1: Log in to the store’s TrekBikes.com B2B admin account. ( not your personal Trek U B2B account ) Step 2: Click Edit users under the store icon on the B2B homepage. Step 3: Click + Add new on the Users page. Step 4: Complete the fields for your new employee. Use their personal email address and select "Trek U Employee P...
Glossary of terms
Content level breakdown Getting your retail education in Trek U can be challenging when you don’t know the system’s language. Here, we break down three common terms you’ll encounter while earning your education: lesson, course, and curriculum. Lesson A lesson is a learning object within a course. Videos and walk throughs in Trek U are considered les...
Trek U leaderboards: how they work
Leaderboards foster an environment of healthy competition among Trek U students. All learners can work their way up in the ranks by completing courses to earn leaderboard points. You’ll find a leaderboard tile on your Trek U homepage. Clicking on it will show you your current position in two categories: CURRENT SEASON and ALL TIME. Current Season Yo...
Job role curriculum and development paths
The Job Role tile and its curriculums is only available to Trek U Pro users. One of the most frequent questions asked about Trek U is, “where should I start?”, which is then followed by, “…and what should I take next?”. The JOB ROLES section of Trek U Pro lays everything out to help each person follow a learning path that’s right for their rol...
Trek U Pro vs. Trek U
What am I paying for with Trek U Pro? Is it really worth it? Everybody knows that better trained employees perform better and earn more money for their store, so why does Trek charge for Trek U Pro when every other brand gives product training for free? Trek offers two education experiences: Trek University Basic and Trek University Pro. Trek U Basi...
How to change your language
All Trek U content is available in 13 languages. You can control: The language of the site (menu titles and page headers) The language of course content you want to learn in It is recommended to change both settings. Choose your preferred language (Course content) This tells Trek U which language you want to complete your courses and lessons. How to...
How to Employee Purchase – US ONLY
Earning your employee discount through Trek University is as simple as completing the required number of courses in either the Explorer or Guide curriculum. Earning your Explorer badge is the quickest way to unlock the standard industry discount. Earning your Guide badge unlocks the best available employee discount. Earning Explorer discount Step 1 ...
Course ratings and feedback
After completing any course, you are given the opportunity to leave a rating and feedback. While this is not required to receive credit for the course, we do want your feedback. Why leave feedback? We need your feedback to create better, more effective training. Training should never feel like a waste of time, and we don’t know if we’re missing the ...