Glossary of terms
Content level breakdown Getting your retail education in Trek U can be challenging when you don’t know the system’s language. Here, we break down three common terms you’ll encounter while earning your education: lesson, course, and curriculum. Lesson A lesson is a learning object within a course. Videos and walk throughs in Trek U are considered les...
Trek U Pro vs. Trek U
What am I paying for with Trek U Pro? Is it really worth it? Everybody knows that better trained employees perform better and earn more money for their store, so why does Trek charge for Trek U Pro when every other brand gives product training for free? Trek offers two education experiences: Trek University Basic and Trek University Pro. Trek U Basi...
How to Employee Purchase – US ONLY
Earning your employee discount through Trek University is as simple as completing the required number of courses in either the Explorer or Guide curriculum. Earning your Explorer badge is the quickest way to unlock the standard industry discount. Earning your Guide badge unlocks the best available employee discount. Earning Explorer discount Step 1 ...
Homepage carousels
The Trek University homepage includes several course carousels near the bottom of the page. These carousels help you quickly find and return to training that matters to you. Featured Courses Featured Courses highlight the newest training available on Trek University.If you’re looking for the latest courses, start here. Resume Courses Resume Courses ...
How to submit a help ticket
We know Trek U can sometimes feel overwhelming or confusing, and we don’t want frustration to get in the way of your training. This library of articles is a great place to start when you are troubleshooting common issues. Many questions can be answered right here. How to Access the Trek U Help Center You can access the Trek U Help Center two ways: Y...
Job role curriculum and development paths
The Job Role tile and its curriculums is only available to Trek U Pro users. One of the most frequent questions asked about Trek U is, “where should I start?”, which is then followed by, “…and what should I take next?”. The JOB ROLES section of Trek U Pro lays everything out to help each person follow a learning path that’s right for their rol...
Trek U leaderboards: how they work
Leaderboards foster an environment of healthy competition among Trek U students. All learners can work their way up in the ranks by completing courses to earn leaderboard points. You’ll find a leaderboard tile on your Trek U homepage. Clicking on it will show you your current position in two categories: CURRENT SEASON and ALL TIME. Current Season Yo...
How to change your language
All Trek U content is available in 13 languages. You can control: The language of the site (menu titles and page headers) The language of course content you want to learn in It is recommended to change both settings. Choose your preferred language (Course content) This tells Trek U which language you want to complete your courses and lessons. How to...
Course ratings and feedback
After completing any course, you are given the opportunity to leave a rating and feedback. While this is not required to receive credit for the course, we do want your feedback. Why leave feedback? We need your feedback to create better, more effective training. Training should never feel like a waste of time, and we don’t know if we’re missing the ...
Your transcript
Your transcript is where you’ll find everything tied to your learning on Trek U, including earned badges, certificates, competencies, and your course progress. How to Find Your Transcript Click the menu icon (three horizontal lines) in the upper right corner of your Trek U homepage. Select Transcript from the dropdown menu. What You’ll Find in Your ...
How do I know if l’m a Guide?
Earning Guide status unlocks your employee purchase discount. There are a few simple ways to check your Guide status in Trek University. Method 1: Check Your Transcript Open your Transcript. Look in the Badges section for either: Sales Guide, or Service Guide Make sure the badge shows the current season year in red on the badge icon. Method 2: Check...
Trek U Admin: User Management
Creating a new user Step 1: Log in to the store’s TrekBikes.com B2B admin account. Important Do not use your personal Trek U B2B account Step 2: From the B2B homepage, click the store icon and select Edit Users. Step 3: On the Users page, click + Add New. Step 4: Complete all required fields for the employee. Use their personal email address. Sele...
Trek U Admin: Tracking employees' progress
With Admin on Trek U, you can: Check Guide status Track team and individual progress View recent learning activity Accessing Admin Click the three line menu in the top right corner. Select Admin from the pop up menu. Checking Course Progress From the Admin screen, use Saved Reports to review job role progress. To check Guide status: Open the Guide S...
Trek U Admin: Impersonating a user
Impersonating users allows you to see exactly what a team member sees on Trek U and enroll them in the training content you want them to take. Impersonating a user Step 1 From the Admin screen, click the People icon on the left side of the screen and select Users. Step 2 From your list of users, select the user you want to impersonate.Then choose ...
Trek U Admin: Enrolling another user in a course or curriculum
If you want to make sure your team is taking the right training at the right time, use the Enroll function. This is especially helpful for new employees who need to start with specific content. There are two ways to enroll someone. Option 1: Impersonate User Use this when you need to enroll someone without them being present. Go to Admin Select the ...
Trek U Admin: Multi-store reporting
Monthly Digital Team Report Each month, the Trek U digital team sends a report to help you track the progress of your stores and retailers. This report gives you a broad snapshot of key Trek U metrics, including: Retailer engagement Curriculum progress Individual user activity You can filter the report by retailer or location to narrow your view. ...
Trek U Admin: How to Make a User an Admin
There may be times when you need to change who has admin access for your account. This could include switching admins or adding an additional admin. Admin permissions cannot be updated directly within Trek U. You will need help from the Trek U digital support team. To request admin access changes: Go to the Trek U Help Center Submit a support ticket...