Trek U Admin: User Management
Creating a new user Step 1: Log in to the store’s TrekBikes.com B2B admin account. Important Do not use your personal Trek U B2B account Step 2: From the B2B homepage, click the store icon and select Edit Users. Step 3: On the Users page, click + Add New. Step 4: Complete all required fields for the employee. Use their personal email address. Sele...
Trek U Admin: Tracking employees' progress
With Admin on Trek U, you can: Check Guide status Track team and individual progress View recent learning activity Accessing Admin Click the three line menu in the top right corner. Select Admin from the pop up menu. Checking Course Progress From the Admin screen, use Saved Reports to review job role progress. To check Guide status: Open the Guide S...
Trek U Admin: Impersonating a user
Impersonating users allows you to see exactly what a team member sees on Trek U and enroll them in the training content you want them to take. Impersonating a user Step 1 From the Admin screen, click the People icon on the left side of the screen and select Users. Step 2 From your list of users, select the user you want to impersonate.Then choose ...
Trek U Admin: Enrolling another user in a course or curriculum
If you want to make sure your team is taking the right training at the right time, use the Enroll function. This is especially helpful for new employees who need to start with specific content. There are two ways to enroll someone. Option 1: Impersonate User Use this when you need to enroll someone without them being present. Go to Admin Select the ...
Trek U Admin: Multi-store reporting
Monthly Digital Team Report Each month, the Trek U digital team sends a report to help you track the progress of your stores and retailers. This report gives you a broad snapshot of key Trek U metrics, including: Retailer engagement Curriculum progress Individual user activity You can filter the report by retailer or location to narrow your view. ...
Trek U Admin: How to Make a User an Admin
There may be times when you need to change who has admin access for your account. This could include switching admins or adding an additional admin. Admin permissions cannot be updated directly within Trek U. You will need help from the Trek U digital support team. To request admin access changes: Go to the Trek U Help Center Submit a support ticket...