Downloading the App / settings
Where can I download the Trek Ride Club app?
Download in the App Store or on Google Play!
What is the minimum supported operating system for Ride Club?
The minimum supported iOS version is 17, minimum supported Android is version 12.
Why should I select a preferred retailer?
Setting a preferred retailer sets your prize pickup location and access to local challenges sponsored by your retailer.
Where do I select my preferred Trek retailer?
Go to settings, then Preferred Retailer to select your store.
Does it cost anything to use this app?
No! The app is free for all riders.
Can I use Ride Club if I don't ride a Trek?
Absolutely - RideClub is for ALL cyclists!
Challenge participation
How do I signup for a Challenge?
Just click the blue "Join Challenge" button at the bottom of the page.
I completed a Challenge - how do I know if I win the Sweeps prize?
Sweeps winners will be notified via email
Will there be more Challenges coming?
Yes! Please keep checking the app as challenges will be added on a regular basis.
I signed up for the Annual Distance & Elevation challenge, but I want to update to a higher number. How do I do that?
Simply join the challenge with a longer distance or high elevation. At the end of the year, we will award you for the most miles and/or elevation you accomplished over the year.
Many challenges mention I will receive an email with prize redemption instructions. When will I receive the email?
You'll receive your redemption instructions approximately one week after challenge end date.
Challenge prizes
How do I pick up my prize?
Prizes will be sent to your preferred retailer. Just stop by to pickup your prize. The prize redemption email will let you know when the prizes will arrive to your local retailer.
Where can I get more information about the prize for each challenge?
Select the challenge you would like to see, then scroll down to the Reward and How to Redeem sections of the challenge detail page to see more.
Can I opt-out of the prize if I don't want it?
You can! You will be able to forego the prize for a completed challenge when you receive the prize redemption instructions email.
I don't have a Trek retailer near me. Can I still participate in these challenges and receive the prize?
Yes. If you don't have a Trek retailer nearby, please contact our Customer Care team to discuss options.
May 4th challenge prizes
How do I get my T-shirt?
An email was sent to all consumers who completed the challenge on May 7. The email contained a unique coupon code for you to order your free t-shirt and select the Trek retail location you would like to pick up your shirt at.
When will my T-shirt be available?
After you order your shirt on trekbikes.com, it will be sent to the Trek retail location for pick-up. Please allow a few days for shipping.
Why do I have to go to a Trek retail location to pick up my t-shirt?
Prizes are available only at your local Trek retailer, because we’d rather hand it to you in person than toss it in a box.
What if the size I ordered doesn’t fit?
Contact our customer care team: 1-800-585-8735
I didn’t do the challenge, but I love the t-shirt. Can I buy the shirt?
We designed the shirt to be a special custom prize for those who complete the challenge, but it is available for purchase if you just have to have one!
I did the challenge, but the app didn’t work. What can I do?
Contact customer care at: 1-800-585-8735
RideLine support
What is RideLine?
RideLine is your direct link to Trek's experts. Flat tire? Loose thingamajig? Give us a call and we'll get you rolling again!
Where do I go to use the RideLine feature in the app?
You can find RideLine in two places:
1) Within your settings, select RideLine support
- OR -
2) While riding, the auto-pause and pause screens have a button for RideLine
Is this RideLine available 24/7?
RideLine is staffed from 7a-9p central time. The RideLine button indicates availability of the service.
Do I have to ride a Trek bicycle to use the RideLine feature?
Nope!
Routes - Creating
Where do I go to create routes?
You can create routes in the Ride Club web portal
Can I create routes within the app?
No, routes must be created using the web portal. The cannot be created within the mobile app.
How do I edit a route after I publish it?
Simply click on the route, and then click the 'edit' button in the top right corner to make your adjustments.
Can I share a route I create with friends?
Routes marked 'public' can be shared via the URL from the web.
Routes - Managing
I rode one of the routes provided but it was inaccurate. How can I provide feedback?
If you notice an issue with a published route, please reach out to Customer Care with the route name and location.
Do I have to drive to the starting point of our route?
The app will point you toward the route start point and tell you the distance from the start. All routes in the app also indicate on the ride screen where the route starts and ends. Turn-by-turn navigation directions display once you are on the route.
Ride tracking/getting ride data
Where can I view my ride stats after completing a ride?
You can view ride activity by clicking the 'Activity' menu in Ride Club
Where can I view my previously completed routes (route history)?
You can view ride activity by clicking the 'Activity' menu in Ride Club
I completed a route using my cycling computer and it did not auto-upload. What should I do?
To force an upload, you can download the .FIT file off of your computer and upload it to your Ride Club Routes/Activities page here https://www.trekbikes.com/us/en_US/ride-club/route/list/
How do I upload a ride manually?
You can upload .FIT activity files within the route web portal here
Does Ride Club support indoor or virtual rides?
Yes! You can upload virtual ride FIT files from Zwift, Rouvy, and TrainingPeaks Virtual via the Ride Club Routes and Rides page on Trekbikes.com.
Integrations
I already use Strava - will Ride Club sync with that?
Yes! Ride Club has the ability to "push" your ride data to Strava, so you can use both seamlessly
Can I use my Garmin or Wahoo with Ride Club? How do I connect them?
Yes, both! Connect them in your settings under 'Integrations'
What are all the devices Ride Club syncs to?
Garmin, Wahoo, and Strava. We'll be adding additional integrations later in 2025.