Downloading the App / settings          

Where can I download the Trek Ride Club app?    

Download in the App Store or on Google Play!

What is the minimum supported operating system for Ride Club?

The minimum supported iOS version is 17, minimum supported Android is version 12.

Why should I select a preferred retailer?

Setting a preferred retailer sets your prize pickup location and access to local challenges sponsored by your retailer.

Where do I select my preferred Trek retailer?             

Go to settings, then Preferred Retailer to select your store. 

Does it cost anything to use this app?             

No!  The app is free for all riders.

Can I use Ride Club if I don't ride a Trek?      

Absolutely - RideClub is for ALL cyclists!

Challenge participation            

How do I signup for a Challenge?      

Just click the blue "Join Challenge" button at the bottom of the page.

I completed a Challenge - how do I know if I win the Sweeps prize?           

Sweeps winners will be notified via email

Will there be more Challenges coming?        

Yes!  Please keep checking the app as challenges will be added on a regular basis.

I signed up for the Annual Distance & Elevation challenge, but I want to update to a higher number. How do I do that?         

Simply join the challenge with a longer distance or high elevation.  At the end of the year, we will award you for the most miles and/or elevation you accomplished over the year.

Many challenges mention I will receive an email with prize redemption instructions.  When will I receive the email?               

You'll receive your redemption instructions approximately one week after challenge end date.

Challenge prizes           

How do I pick up my prize?     

Prizes will be sent to your preferred retailer.  Just stop by to pickup your prize.  The prize redemption email will let you know when the prizes will arrive to your local retailer.

Where can I get more information about the prize for each challenge?   

Select the challenge you would like to see, then scroll down to the Reward and How to Redeem sections of the challenge detail page to see more.

Can I opt-out of the prize if I don't want it? 

You can! You will be able to forego the prize for a completed challenge when you receive the prize redemption instructions email.

I don't have a Trek retailer near me.  Can I still participate in these challenges and receive the prize?                 

Yes.  If you don't have a  Trek retailer nearby, please contact our Customer Care team to discuss options. 

RideLine support 

What is RideLine?

RideLine is your direct link to Trek's experts. Flat tire? Loose thingamajig? Give us a call and we'll get you rolling again!         

Where do I go to use the RideLine feature in the app?          

You can find RideLine in two places: 

1) Within your settings, select RideLine support 

- OR -

2) While riding, the auto-pause and pause screens have a button for RideLine

Is this RideLine available 24/7?               

RideLine is staffed from 7a-9p central time. The RideLine button indicates availability of the service. 

Do I have to ride a Trek bicycle to use the RideLine feature?            

Nope!

Routes - Creating          

Where do I go to create routes?           

You can create routes in the Ride Club web portal

Can I create routes within the app? 

No, routes must be created using the web portal. The cannot be created within the mobile app.

How do I edit a route after I publish it?           

Simply click on the route, and then click the 'edit' button in the top right corner to make your adjustments.

Can I share a route I create with friends?     

Routes marked 'public' can be shared via the URL from the web.

Routes - Managing       

I rode one of the routes provided but it was inaccurate. How can I provide feedback?  

If you notice an issue with a published route, please reach out to Customer Care with the route name and location.

Do I have to drive to the starting point of our route?               

The app will point you toward the route start point and tell you the distance from the start. All routes in the app also indicate on the ride screen where the route starts and ends. Turn-by-turn navigation directions display once you are on the route.

Ride tracking/getting ride data              

Where can I view my ride stats after completing a ride?    

You can view ride activity by clicking the 'Activity' menu in Ride Club

Where can I view my previously completed routes (route history)?             

You can view ride activity by clicking the 'Activity' menu in Ride Club

I completed a route using my cycling computer and it did not auto-upload. What should I do?               

To force an upload, you can download the .FIT file off of your computer and upload it to your Ride Club Routes/Activities page here https://www.trekbikes.com/us/en_US/ride-club/route/list/

How do I upload a ride manually?     

You can upload .FIT activity files within the route web portal here

Does Ride Club support indoor or virtual rides?     

Ride Club will not import indoor or virtual ride types from Garmin or Wahoo at this time.

Integrations           

I already use Strava - will Ride Club sync with that?              

Yes! Ride Club has the ability to "push" your ride data to Strava, so you can use both seamlessly

Can I use my Garmin or Wahoo with Ride Club? How do I connect them?             

Yes, both! Connect them in your settings under 'Integrations'

What are all the devices Ride Club syncs to?             

Garmin, Wahoo, and Strava. We'll be adding additional integrations later in 2025.