1 Move the bike to a Well-ventilated Area
Turn off the e-bike.
Move the e-bike to a well-ventilated area with room temperature to let it recover to the proper system operating temperature for at least 10 minutes.
2 Check the Riding Assist Functionality
Turn on the e-bike. Adjust the support level to 3 and go for a brief ride on a flat road to verify the presence of system assistance power output. If it's not functioning or if the error persists, proceed to the next step.
3 Replace the Controller
Replace the [Controller] with a new spare, then reboot the e-bike to check if the error code still exists. If this doesn't fix the issue, proceed to the next step.
4 Reach out to the Service Team if you need additional support!
Contact Customer Care or the Hyena Service Center for further technical assistance.