1 Stop Charging the bike
Stop charging immediately and turn off the e-bike.
2 Move the bike to a Well-ventilated Area
Move the e-bike to a well-ventilated area with room temperature to let it recover to the proper system operating temperature for at least 10 minutes.
3 Charge the bike again
Put the e-bike back on charging and turn on the power to check for the error code during charging. If charging fails or the error persists, proceed to the next step.
4 Replace the Battery and charge the Battery
Replace the [Battery] with a new spare.
Then, put the e-bike back on charging and turn on the power to check for the error code during charging. If charging fails or the error persists, proceed to the next step.
5 Reach out to the Service Team if you need additional support!
Contact Customer Care or the Hyena Service Center for further technical assistance.