1 E-bike remains stationary and turn off the e-bike
Before proceeding with the e-bike inspection, ensure the bike is stationary, and do not sit on the bike, pedal, or apply any force to the pedals.
Long press the power button to turn off the e-bike.
2 Replace the Controller
Replace the [Controller] with a new spare, then reboot the e-bike to check if the error code still exists. If this doesn't fix the issue, proceed to the next step.
3 Replace the Motor
Replace the [Motor] with a new spare, then reboot the e-bike to check if the error code still exists. If this doesn't fix the issue, proceed to the next step.
4 Reach out to the Service Team if you need additional support!
Contact Customer Care or the Hyena Service Center for further technical assistance.