1 Connect the bike to HST and perform Sensor Diagnosis
Connect the e-bike to the Hyena Service Tool and employ the Sensor Diagnosis function for inspection.
If the test fails, follow the HST instructions to replace the specified component. If this doesn't fix the issue, proceed to the next step.
(Perform Sensor Diagnosis manually to identify abnormalities in e-bike's torque, speed, or cadence Sensors)
2 Crosscheck the motor
If possible, replace the [Motor] on the problematic e-bike with a well-functioning one from another bike, then reboot for testing. If the error code doesn't appear, replace the [Motor] with a new spare. If this doesn't resolve the issue, proceed to the next step.
3 Replace the Controller
Replace the [Controller] with a new spare, then reboot the e-bike to check if the error code still exists. If this doesn't fix the issue, proceed to the next step.
4 Reach out to the Service Team if you need additional support!
Contact Customer Care or the Hyena Service Center for further technical assistance.