95 | Controller - Locked rotor (Throttle)

Learn how to troubleshoot and fix a locked rotor issue related to the throttle.

Written by Alex Kovell

Last published at: September 9th, 2025

Table of Contents

1 Go for a Test Ride 2 Replace the Controller 3 Reach out to the Service Team if you need additional support!

Description

The system has detected that the motor is not functioning properly in throttle mode. When the motor's output exceeds safe operational limits, the system will stop functioning and trigger an error code. This condition suggests that the motor is unable to rotate effectively as a result of an issue with throttle control, activating the system’s protection mechanism.

⚠️Triggers of Error Code

The following are possible causes of error code 95:

  • Motor overload
  • Signal loss between motor and throttle
  • Low battery voltage

1 Go for a Test Ride

Reboot the e-bike. Take a brief ride on a flat road using the throttle to confirm the availability of system assistance power output. If it's not functioning or the error persists, please move on to the next step.

 
 

2 Replace the Controller

Replace the [Controller] with a new spare, then reboot the e-bike to check if the error code still exists. If this doesn't fix the issue, proceed to the next step.

 
 

3 Reach out to the Service Team if you need additional support!

Contact Customer Care or the Hyena Service Center for further technical assistance.

 
 

 

Source

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