DST - 5 Digit Error Codes

Written by Alex Kovell

Last published at: September 9th, 2025

Description

This table outlines common 5-digit error codes encountered in the Trek DST. Each entry includes the error code, affected component, cause, and recommended corrective actions to help resolve the issue efficiently.

⚠️Triggers of Error Code

The following table represents 5-digit error codes in DST:

  • Error Code: A unique identifier for the specific issue.
  • Component: The system or module where the error originates (e.g., Connect Bike, Firmware Update).
  • Cause: A brief explanation of what triggered the error.
  • Corrective Measures: Recommended steps to resolve the issue, which may include checking hardware connections, restarting software tools (DST), verifying network access, or contacting Customer Care for further assistance.
Error Code Component Cause Corrective measures
10000 Generic Error General-purpose error for unspecified issues.
  1. Contact Customer Care
10101 Connect Bike Unable to start the driver service.
  1. Check if the driver service is already running (confirm with Ian what the service is)
  2. Restart DST
  3. Contact Customer Care
10102 Connect Bike Unable to check firmware on the dongle.
  1. Ensure the dongle is fully plugged into a working USB port
  2. Contact Customer Care
10103 Connect Bike Unable to update the firmware on the dongle.
  1. Contact Customer Care
10104 Connect Bike Unable to connect to the bike.
  1. If using a USB cable: Ensure the cable is fully connected to both the bike and the PC
  2. If using a Bluetooth dongle: Ensure the dongle is plugged into the computer, the bike’s HMI is turned on, and follow the connection steps
  3. Contact Customer Care
10105 Connect Bike Connection to the bike was cancelled by the user.
  1. Retry the normal bike connection process.
  2. Contact Customer Care
10201 Check Battery Unable to fetch the battery status. The battery is not responding to any software commands. 
  1. Confirm cable connections between battery and motor/HMI
  2. Replace the battery
  3. Contact Customer Care
10202 Check Battery Battery is low on charge.
  1. Charge the battery
  2. Contact Customer Care
10301 Bike Info Unable to fetch the component list from the bike.
  1. Contact Customer Care
10401 Validate Bike Bundle Unable to fetch the bike bundle from the cloud.
  1. Check network connection
  2. Contact Customer Care
10402 Validate Bike Bundle Unable to match the bike bundle to the cloud.
  1. Verify the bike serial number
  2. Reconnect using the serial number or manual method
  3. Contact Customer Care
10403 Validate Bike Bundle Unable to match the bike bundle to the cloud.
  1. Contact Customer Care
10404 Validate Bike Bundle Unable to match the bike bundle to the cloud.
  1. Contact Customer Care
10405 Validate Bike Bundle Unable to fetch the bike product information.
  1. Contact Customer Care
10406 Validate Bike Bundle Unable to fetch the bike bundle from the manufacturer.
  1. Contact Customer Care
10407 Validate Bike Bundle Unable to create the bike bundle in the cloud.
  1. Contact Customer Care
10408 Validate Bike Bundle Unable to read the local database.
  1. Contact Customer Care
10501 Read Stats and Errors Unable to read stats from the bike.
  1. Contact Customer Care
10502 Read Stats and Errors Unable to read the odometer from the bike.
  1. Contact Customer Care
10503 Read Stats and Errors Unable to read errors from the bike.
  1. Contact Customer Care
10601 Firmware Update Unable to check if a FW update is required.
  1. Restart DST
  2. Contact Customer Care
10602 Firmware Update Unable to update the firmware.
  1. Contact Customer Care
10603 Firmware Update Unable to update the firmware.
  1. Contact Customer Care
10604 Firmware Update Unable to automatically reconnect to the bike.
  1. Restart the connection process
  2. Contact Customer Care
10605 Firmware Update Unable to update the bike parameters.
  1. Contact Customer Care
10701 Diagnostics Unable to perform diagnostics on the bike.
  1. Contact Customer Care
10702 Diagnostics Naveen will confirm this is still valid.  
10801 Part Replacement Unable to save part information to the local database during part replacement.
  1. Contact Customer Care
10802 Part Replacement Unable to update the bike bundle during part replacement.
  1. Contact Customer Care
10803 Part Replacement Unable to fetch the bike bundle from the cloud after part replacement.
  1. Check the network Connection 
  2. Retry the part replacement 
  3. Contact Customer Care
10804 Part Replacement User cancelled the part replacement.
  1. Reinitiate part replacement from within DST
  2. Contact Customer Care
10805 Part Replacement Unable to read the local database.
  1. Contact Customer Care
10806 Part Replacement Unable to read the local database.
  1. Contact Customer Care
10901 Disconnect Unable to disconnect the bike.
  1. Restart DST
  2. Contact Customer Care
10902 Disconnect Unable to disconnect the bike.
  1. Restart DST
  2. Contact Customer Care
10903 Disconnect Unable to disconnect the bike.
  1. Restart DST
  2. Contact Customer Care
90001 USB Dongle Unable to find the USB dongle.
  1. Ensure the dongle is plugged into a working USB port
  2. Retry connection
  3. Contact Customer Care
90002 Bike Search Unable to find a bike to connect to.
  1. If the bike connection is via USB, then please check the USB connection on both the bike and the computer, and try again
  2. If the bike connection is via dongle, then please confirm the dongle is connected via USB and follow the BlueTooth connection steps
  3. Contact Customer Care
90003 Generic Session Error General purpose session error.
  1. Contact Customer Care

 

 

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