75 | Battery - Battery cell voltage error

Learn how to resolve a battery cell voltage error.

Written by Alex Kovell

Last published at: September 9th, 2025

Table of Contents

1 E-bike remains stationary 2 Replace the Battery 3 Reach out to the Service Team if you need additional support!

Description

As the battery ages or encounters abnormalities, the cells gradually deteriorate. If the system detects imbalanced battery cell voltages, it will affect the battery's functionality. We suggest stopping use the battery for now.

⚠️Triggers of Error Code

The following are possible causes of error code 75:

  • Malfunctioning BMS (Battery Management System)
  • Battery overcharging or over-discharging
  • Battery aging

1 E-bike remains stationary

Before proceeding with the e-bike inspection, ensure the bike is stationary, and do not sit on the bike, pedal, or apply any force to the pedals.
Long press the power button to turn off the e-bike.

 
 

2 Replace the Battery

Replace the [Battery] with a new spare, then reboot the e-bike to check if the error code still exists. If this doesn't fix the issue, proceed to the next step.

 
 

3 Reach out to the Service Team if you need additional support!

Contact Customer Care or the Hyena Service Center for further technical assistance.

 
 

 

Source

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