Trek Dealer Service Tool (DST) - Release v1.2.2 (Hotfix) As of 1/18/2024, the Integrated Connected Products Team has released hotfix v1.2.2 of the Trek Dealer Service Tool. This hotfix version resolved an issues that impacted users attempting to install DST v1.2.1 on Mac computers. Users attempting to install would recieve the following warning:  Th...

 Assigning DST permissions via B2B (store administrator only)    Login in to trekbikes.com, B2B account Select My Company at the top right of the screen Select Edit users Select the user you want to edit: click their name Select Edit user On the Edit user details screen: Check the Trek DST Permission checkbox Hit Save....

Trek Dealer Service Tool (DST) - Release v1.2.1 (Hotfix) As of 12/19/2023, the Integrated Connected Products Team has released hotfix v1.2.1 of the Trek Dealer Service Tool. This hotfix version resolves an issues that impacted the MCU Part Replacement workflow. Technicians should now longer run into issues related to cached data while conducting an ...

Dealer Service Tool (DST) - Release V1.5 As of 7/23/2024, v1.5 of the Trek Dealer Service Tool is now available. This release introduces a number of updates and enhancements as well as resolves some bugs. Release Highlights:   Program Only Bike Information on Replaced MCU  Upgrade to BEP SDK Release from 20240412  Collect Metrics related to Bikes be...

Trek Dealer Service Tool (DST) - Release v1.2.0 As of 10/31/20223, the Integrated Connected Products Team has released v1.2.0 of the Trek Dealer Service Tool. This update focuses on MCU part replacement and resolves an issue where MCU part replacement was not completing all the necessary updates as part of the replacement.  With this release, Servic...

Trek Dealer Service Tool (DST) - Release v1.3.1 (Hotfix) As of 3/21/2024, the Integrated Connected Products Team has released hotfix v1.3.1 of the Trek Dealer Service Tool. This hotfix version resolves an issues that impacted overall DST workflows. Technicians should now longer run into issues related to downloading and installing Python if their fi...

Installing the USB Driver for Windows   NOTE: This step is required for all Windows users.   Download the CP210x Universal Windows Driver to your PC. Download CP210x Universal Windows Driver   From the Downloads folder, right-click the .zip file, select the "Extract all.." option, and select a destination to extract the files to on your machine.  Op...

Update: New Ponto Go! HMI Firmware Available (v1.32)  As of 10/17/2023, HMI firmware v1.32 is available for the Electra Ponto Go!. The new firmware can be applied to Ponto Go! bikes via the Trek Dealer Service Tool (DST).  This firmware update resolves connection issues with the Trek Central app experienced by some Ponto Go! bikes currently in the m...

Dealer Service Tool (DST) - Release V1.4 As of 4/30/2024, v1.4 of the Trek Dealer Service Tool is now available. The focus of this update is to enable multi-language support in the DST, specifically adding French language translations. Adding French supports Canadian retailers that have recently been able to sell the Ponto Go! in their market and wi...

Trek Dealer Service Tool (DST) - Release v1.4.3 (Hotfix) As of 6/12/2024, the Integrated Connected Products Team has released hotfix v1.4.3 of the Trek Dealer Service Tool. This hotfix version resolves multiple translation issues that were discovered after releasing Multi-Language Support in version 1.4.  The update should download automatically whi...

Trek Dealer Service Tool (DST) - Release v1.4.2 (Hotfix) As of 6/4/2024, the Integrated Connected Products Team has released hotfix v1.4.2 of the Trek Dealer Service Tool. This hotfix version resolves an issues that impacted the DST's ability to download and install Python on a computer if the user's username included certain special characters.  Th...

Dealer Service Tool (DST) - Release V1.3 As of 3/14/2024, v1.3 of the Trek Dealer Service Tool is now available. This update focuses on enabling technicians to conduct MCU Firmware Updates for BEP eSystems as well as expanding the DST globally.  A version of Python has been bundled with the Dealer Service Tool and an in-application installation proc...

Trek Dealer Service Tool (DST) - Release v1.4.1 (Hotfix) As of 5/22/2024, the Integrated Connected Products Team has released hotfix v1.4.1 of the Trek Dealer Service Tool. This hotfix version resolves an issues that impacted the DST's ability to download and install Python on a computer if the user's username included certain special characters.  T...

Directions to Install the Trek Dealer Service Tool  Log in to your trekbikes.com B2B account and navigate to the BEP service page: trekbikes.com/bep   Follow the steps on the BEP page: Download and install the DST software for your device Select Generate Product Key Copy the product key  Open the DST software that was downloaded Run Install Follow t...